Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of FLRBO.com, FLRBO mobile experiences, and related services provided by FLRBO, LLC (collectively, “FLRBO,” “we,” “us,” or the “Service”). By creating an account, clicking to accept these Terms, or using the Service, you agree to these Terms and acknowledge the Privacy Policy.

If you use the Service for a company, property owner, property manager, or other organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use the Service.

You must be at least 18 years old and legally able to enter into a binding contract to use the Service.

The Service is intended for lawful vacation-rental activity. You may not use it if applicable law prohibits you from doing so, or if FLRBO previously suspended or terminated your account for a material violation and has not authorized your return.

FLRBO provides technology that helps vacation-rental owners and managers (“Hosts”) publish listings, communicate with prospective and confirmed guests, manage booking requests, share payment links, record payment status, synchronize calendars, and request reviews. Travelers and prospective guests are referred to as “Renters.”

Unless FLRBO expressly states otherwise for a particular transaction, FLRBO does not own, operate, inspect, or manage listed properties; is not a real-estate broker, travel agent, insurer, or property manager; and is not a party to the rental agreement between a Host and Renter. Hosts—not FLRBO—set rental prices, deposits, taxes, house rules, eligibility requirements, payment terms, and property-specific policies.

FLRBO may provide platform defaults, workflow rules, moderation, account verification, cancellation cutoffs, and payment-status tools. Those functions support the Service but do not make FLRBO the owner, lessor, or guarantor of a property or stay.

You must provide accurate, current information and keep it updated. You are responsible for protecting your credentials and for activity performed through your account. Notify us promptly at support@flrbo.com if you suspect unauthorized access.

We may require email verification, anti-bot checks, or administrative review. Host approval indicates only that the account has completed the review process then in use; it is not a guarantee of identity, licensing, financial condition, property quality, or future conduct.

Hosts are solely responsible for their properties, listings, conduct, and rental relationships. Each Host agrees to:

• Provide complete, accurate, current listing, availability, pricing, fee, tax, rule, and cancellation information.
• Have all rights, licenses, permits, registrations, insurance, and authority required to offer and rent each property.
• Maintain safe, lawful, habitable accommodations and honor confirmed commitments and advertised amenities.
• Comply with tax, zoning, licensing, accessibility, consumer-protection, anti-discrimination, and fair-housing laws.
• Protect private arrival details and Renter information and use them only for the rental relationship and related obligations.
• Resolve rental, damage, refund, security-deposit, and payment disputes directly with the Renter, subject to applicable law.

A Host may not use FLRBO to discriminate unlawfully, misrepresent a property, publish unavailable inventory, collect prohibited fees, or direct users to fraudulent or unsafe payment methods.

Renters are responsible for reviewing a listing and the Host’s terms before making a commitment. Each Renter agrees to:

• Provide accurate identity, contact, stay-date, party-size, and payment information.
• Follow the rental agreement, occupancy limits, property rules, and applicable law.
• Use reasonable care when communicating, paying, and sharing sensitive information.
• Pay amounts validly agreed with the Host and address chargebacks, refunds, damage claims, and disputes honestly.
• Independently evaluate whether a property and Host are appropriate before booking or paying.

A booking request is a request to enter into a rental arrangement; it is not confirmation by itself. A stay becomes confirmed only when the Host accepts or otherwise confirms it and any stated payment or verification conditions are satisfied.

The Host and Renter are responsible for documenting the complete rental agreement, including price, taxes, deposits, payment schedule, occupancy, house rules, cancellation rights, refunds, and damage responsibility. Information displayed by FLRBO is part of the platform record but may not contain every term agreed between the parties.

FLRBO may display a cancellation cutoff established at the platform, Host-account, or property level. The applicable cutoff shown for the booking determines whether the Service will permit a Renter to submit a cancellation through the platform. Hosts may cancel where permitted by their agreement and applicable law.

Marking a booking cancelled in FLRBO does not itself reverse a Stripe, cash, check, bank, Venmo, PayPal, or other payment. The Host and Renter remain responsible for determining and completing any refund. FLRBO does not guarantee that a Host will issue a refund or that a payment provider will approve, reverse, or recover a transaction.

Hosts may connect their own Stripe account, create Stripe payment links, provide instructions for manual or external payment, and record payment status in FLRBO. Stripe and other payment services process funds under their own terms. FLRBO may transmit payment instructions and receive identifiers, customer details, amounts, status, failure information, and other transaction metadata.

Unless expressly stated otherwise, FLRBO does not receive, hold, escrow, or control rental funds. FLRBO is not responsible for payment-provider outages, holds, reserves, fraud decisions, chargebacks, transfer delays, failed payments, or transactions made outside the Service. Hosts and Renters should never send funds based solely on an unexpected message or changed payment instruction without independently verifying it.

FLRBO may charge Hosts an annual, per-property subscription. The checkout or publication screen will display the price, billing period, any trial or introductory offer, applicable discount, and expected renewal price before purchase. By starting a paid subscription, you authorize FLRBO and its payment processor to charge the selected payment method as disclosed.

Automatic renewal. Unless cancelled, an annual subscription automatically renews for successive one-year periods at the price disclosed for renewal or, after appropriate notice, the then-current price. Where required, FLRBO will provide a renewal reminder or notice of a material price change.

Cancellation. You may cancel through the subscription controls made available in the Service or by contacting support. Unless the cancellation screen expressly says otherwise, cancellation takes effect at the end of the current paid period, access continues through that date, and future recurring charges stop. You may resume before the period ends if that option remains available.

Refunds. Subscription fees are nonrefundable after purchase except where required by law, stated in a specific offer, or approved by FLRBO in writing. A cancellation does not create a prorated refund. Failed or reversed payments may result in suspension or unpublishing of affected listings.

FLRBO may offer Hosts optional paid promotion, including featured placement slots awarded through a daily auction. A Host who places a bid sets a maximum daily bid for a placement tier. Each day, available slots are awarded to the highest effective bids, and winning Hosts are charged their then-current effective bid—never more than their stated maximum—to the payment method saved for the bid.

By placing a bid, you authorize FLRBO and its payment processor to charge that payment method each day your bid wins a placement, and to place temporary pre-authorization holds to verify the payment method. You may raise, lower, or cancel a bid at any time; changes apply prospectively to future auction days and do not refund charges for placement days already delivered.

Amounts charged for delivered placement days are nonrefundable except where required by law or approved by FLRBO in writing. If a charge fails, FLRBO may suspend the bid and the associated placement until payment is resolved. FLRBO may notify you when you are outbid, but does not guarantee that a bid will win, that a placement will appear in any particular position, or that a placement will produce views, clicks, inquiries, or bookings. FLRBO may modify placement tiers, slot counts, auction timing, and eligibility requirements, and may remove a placement that violates these Terms.

The Service may provide direct messaging, attachments, booking notifications, payment messages, review requests, email, mobile push notifications, and real-time updates. You may use those tools only for legitimate Service-related communications and may not send spam, malware, harassment, unlawful solicitations, or deceptive payment instructions.

You consent to receive transactional electronic communications necessary to operate your account and bookings. You may manage optional notification preferences where available. Unsubscribing from marketing does not stop security, account, payment, or booking messages.

You retain ownership of content you submit, including listing text, photographs, logos, custom pages, reviews, and replies (“User Content”). You represent that you have the rights and permissions necessary to submit and use it.

You grant FLRBO a worldwide, nonexclusive, royalty-free license to host, store, reproduce, format, adapt for technical display, distribute, display, and promote public User Content as reasonably necessary to operate, improve, market, and provide the Service. This license includes displaying public listings through search engines, social previews, and promotional channels. It ends when the content is deleted, except for reasonable backup, legal, archival, and previously authorized promotional uses.

Private messages and nonpublic arrival information are not licensed for advertising. FLRBO may process them to deliver the Service, provide support, enforce these Terms, protect users, and comply with law as described in the Privacy Policy.

Reviews must reflect genuine stays and honest experiences. Users may not offer or accept improper incentives for misleading reviews, coordinate review manipulation, impersonate another person, or publish unlawful, retaliatory, or irrelevant content.

FLRBO may moderate, decline, remove, or restrict reviews and replies that violate these Terms, but does not endorse User Content or guarantee its accuracy.

You may not use or attempt to use the Service to:

• Break any law, infringe another person’s rights, or facilitate fraud, trafficking, exploitation, or unsafe activity.
• Access another account or restricted data without authorization.
• Scrape, crawl, copy, reverse engineer, overload, disrupt, or bypass security or access controls except as law expressly permits.
• Upload malicious code, collect credentials, probe vulnerabilities, or interfere with another user’s use.
• Publish obscene, defamatory, deceptive, discriminatory, privacy-invasive, or infringing content.
• Resell the Service or use FLRBO data to build a competing directory without written permission.

We may investigate suspected misuse and cooperate with affected users, payment providers, and lawful authorities.

The Service may integrate with Stripe, Guesty, calendar providers, mapping services, email and notification providers, analytics, error monitoring, anti-bot tools, and external listing or payment services. Your use of a third-party service is also governed by that provider’s terms and privacy practices.

If you connect an account or provide API credentials, you authorize FLRBO to use those credentials and exchange data as needed to perform the requested integration. You are responsible for having authority to connect the account and for promptly revoking or rotating compromised credentials.

The Service, including its software, design, branding, databases, and FLRBO-created content, is owned by FLRBO or its licensors and is protected by intellectual-property law. Subject to these Terms, FLRBO grants you a limited, revocable, nonexclusive, nontransferable license to use the Service for its intended purpose.

No rights are granted except those expressly stated. “FLRBO” and associated marks may not be used without written permission.

If you believe content on the Service infringes your copyright, send a notice to support@flrbo.com containing: your signature; identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a good-faith statement that the use is not authorized; and a statement, under penalty of perjury, that the notice is accurate and you are authorized to act for the rights holder.

You may stop using the Service at any time. FLRBO may restrict, suspend, unpublish, or terminate access where reasonably necessary to address legal risk, nonpayment, security threats, suspected fraud, harm to users, repeated complaints, or a material violation of these Terms.

Termination does not eliminate obligations or liabilities that arose earlier. Provisions that by their nature should survive—including payment, content licenses for retained copies, disclaimers, limitations, indemnity, dispute terms, and general provisions—will survive.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” FLRBO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

FLRBO DOES NOT WARRANT THAT LISTINGS, USERS, REVIEWS, AVAILABILITY, PRICES, PROPERTY CONDITIONS, PAYMENTS, INTEGRATIONS, OR OTHER INFORMATION ARE ACCURATE, SAFE, COMPLETE, OR ERROR-FREE, OR THAT THE SERVICE WILL BE UNINTERRUPTED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, FLRBO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, OR GOODWILL; OR DAMAGES ARISING FROM A PROPERTY, STAY, USER, PAYMENT DISPUTE, OR THIRD-PARTY SERVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, FLRBO’S TOTAL LIABILITY ARISING OUT OF THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) FEES YOU PAID DIRECTLY TO FLRBO DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $1,000.

These limitations do not apply to liability that cannot legally be limited or excluded.

FLRBO is not responsible for resolving disputes between Hosts and Renters, though it may offer support or preserve relevant platform records. To the extent permitted by law, you release FLRBO from claims arising solely from another user’s property, conduct, rental agreement, payment obligation, or User Content.

To the extent permitted by law, you will defend, indemnify, and hold harmless FLRBO and its affiliates from third-party claims, liabilities, losses, and reasonable costs arising from your property, User Content, violation of these Terms or law, infringement of another’s rights, or rental relationship. FLRBO will provide reasonable notice and may control the defense with counsel of its choice.

We may update the Service and these Terms. If a change materially affects registered users’ rights or obligations, we will provide reasonable advance notice by email, through the Service, or by another legally sufficient method. The notice will state when the updated Terms take effect.

Continued use after the effective date constitutes acceptance where permitted by law. If affirmative acceptance is required, we will request it. Changes do not retroactively alter disputes that arose before their effective date unless the parties agree.

These Terms and policies expressly incorporated into them are the complete agreement between you and FLRBO regarding the Service, except for a separate written agreement signed by authorized representatives. If a provision is unenforceable, it will be modified only as much as necessary and the rest will remain effective.

A failure to enforce a provision is not a waiver. You may not assign these Terms without FLRBO’s consent; FLRBO may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets. Headings are for convenience only. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations already due.

Questions about these Terms may be sent to:

FLRBO, LLC
Email: support@flrbo.com